FAQs
You asked, we answered
At Hazel Rye, the complete satisfaction of our customers is always top priority. Check out some of our frequently asked questions below, and feel free to get in touch if you need additional information. We'll get back to you as soon as we can.
General Questions
What is a children's resale store?
A children's resale store is a retail shop that specializes in selling gently used children's clothing, toys, and other items at a reduced price. We offer high-quality, pre-owned products that are both affordable and environmentally friendly.
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How do you ensure the quality of the items?
Our team carefully inspects each item before it is listed for sale. We ensure that all clothing is free from stains, tears, and excessive wear, while toys and other items are checked for functionality and safety.
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Shopping and Orders
How do I place an order?
To place an order, simply browse our online store, add items to your cart, and proceed to checkout. You will need to create an account or log in as a guest to complete your purchase.
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Can I cancel or modify my order?​
You can cancel or modify your order within 24 hours of placing it. Please contact our customer service team as soon as possible to make any changes.
When will my order be delivered?
Delivery times depend on the shipping method you choose and your location. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days.
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Selling and Consignment
Can I sell my children's items to your store?
Yes, we accept gently used children's items for resale. Please visit our "Donate" page for guidelines and instructions on how to submit your items for consideration.
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What types of items do you accept?
We accept a wide range of children's items, including clothing for all seasons, toys, books, and baby gear. All items must be in good condition, free of stains, tears, or excessive wear.