Return and Refund Policy

Welcome to our Children's Resale Online Store! We are committed to ensuring your shopping experience is delightful and satisfying. However, we understand that sometimes returns or refunds may be necessary. Below is our comprehensive return and refund policy to guide you through the process.

 

Eligibility for Returns

 

To be eligible for a return, the item must meet the following criteria:

 

- Condition: The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

- Timeframe: You must initiate the return within 14 days of receiving your order.

- Proof of Purchase: A receipt or proof of purchase is required for all returns.

 

 Non-Returnable Items

 

Certain items are not eligible for return, including:

 

- Clearance Items: All sales of clearance items are final and cannot be returned.

- Gift Cards: Gift cards are non-returnable and non-refundable.

- Personal Care Items: Due to hygiene reasons, we do not accept returns on personal care items such as underwear and swimwear.

 

Return Process

 

1. Initiate Return: Contact our customer service team via email or through our online portal within 14 days of receiving your order to initiate a return.

2. Return Authorization: You will receive instructions on how to return your item.

3. Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

 

Refunds

 

Once we receive your return and inspect the item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

 

Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us for assistance.

 

Late or Missing Refunds

 

If you haven’t received a refund yet, please do the following:

 

- Check Your Account: Verify your bank account or credit card statement.

- Contact Your Bank: Some banks take additional time to process refunds.

- Contact Us: If you've done all of the above and still have not received your refund, please contact our customer service team.

 

Contact Information

 

For any questions or concerns regarding our return and refund policy, please contact us:

 

- Email: support@Hazelandry.com

- Phone: 1-818-334-7109

-Chat with us through the website 

 

Thank you for shopping with us. We appreciate your business and strive to provide a seamless shopping experience.